Product Shipping and Return Policy

Shipping

Most items are shipped from our main office in Palm Beach Gardens, Florida. Our goal is to ship to you the same day you ordered, up to 3:00 pm, eastern time. Items ordered over the weekend or on holidays will be processed on the next standard business day. Items marked 'out of stock' will take longer to process. You will receive an email and tracking number when your package is on the way.

If you choose Federal Express Ground service for your order in the US, you can expect (not counting day item was shipped):

This map illustrates service schedules in business days as of July, 2024 for FedEx Ground shipments

International Shipping Information

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Customer Service

Live Customer Service: 1-561-622-4334 or 1-800-311-9204; business hours, eastern time.

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Returns, Exchanges

At IAHE, we take great pride in the quality of our merchandise, we carefully inspect each order prior to shipment to insure customer satisfaction, however if you are dissatisfied for any reason, you may return or exchange your merchandise.

Physical Merchandise

All returns and exchanges must be made within 30 days after your receipt of merchandise. Items must be in excellent shape and in original packaging to receive credit.

Returned merchandise should be shipped to the address listed on the packing list. This will be found in your original shipment. When returning via UPS, DHL, or FED EX, please be sure to obtain a tracking number for your reference. When returning via the Post office, be sure to request a delivery confirmation. In all cases, be sure to insure the package for the full value including shipping.

All customers are responsible for the return shipping costs.

Original Shipping charges are non refundable.

Returns will be refunded based on the original merchandise purchase price and will be refunded to the original method of payment.

All returns are processed within a week of receipt.

Please enclose a note as to reason for return, your wish to replace or refund, and return to:

IAHE
Product Returns
11211 Prosperity Farms Road, Suite D325
Palm Beach Gardens, FL 33410-3487

eBooks

As long as the Activation Code has not been used, cancellation of eBooks may be requested up to 7 days after your receipt of the eBook Activation Code email.

Cancellations will be refunded based on the original eBook purchase price, and will be refunded to the original method of payment.

All cancellations are processed within a week of receipt.

Please send a note as to reason for cancellation, your wish to replace or refund, and email to:

iahe@iahe.com
Subject Line: eBook Cancellation